With our passion for business excellence we help make your business better
David Normoyle is the Founder and Business Consultant at Spotlight Business Improvement.
He is a hands on and driven leader, with almost 20 years’ experience in the areas of Operations Excellence, Lean Six Sigma, IT Service Management and Project Management, as a manager, mentor and trainer. In 2012, he co-founded a successful business, offering Professional Pet Services across Dublin 15 and this led to a keen interest in making micro, small and medium sized business operations better.
His career began in Customer Service and over time, roles in Business Analysis, Service Improvement and IT Service Delivery led to opportunities to work at a senior level, with industry leading companies in Ireland and across Europe. He has received several Silver Excellence Awards and established the Service Delivery Center of Excellence for Xerox Europe in Dublin.
With a BA in Law and European Studies, a Lean Six Sigma Green Belt, he is also ITIL certified and speaks fluent French.
He is currently studying for the QQI Level 6 Training and Development Specific Purpose Award having already achieved a Distinction in QQI L6 Training Delivery and Evaluation.
He is a Business Mentor for LEO Kildare and a member of the Rotary Club of Dublin Fingal. In his role as Board of Director Member for PACE (Prisoners Aid through Community Effort) he focuses on social enterprise opportunities for ex-offenders.
In 2017 he launched Spotlight Business Improvement to work together with businesses to identify areas of improvement, improve profit, and save time and money.
of Customers will do business with you again if you resolve the complaint in their favour.
of Irish customers go online first when looking for goods or services
of Irish adults buy online at least once a month
Q: How does the Free Mini Business Assessment work?
A: The Free Mini Business Assessment takes only about an hour of your time. It takes the format of a Question and Answer session. We apply our knowledge by asking targeted questions that help you to explore all areas of Business Improvement. You may have your own ideas already and thats perfect too – we incorporate them all into the session. Afterwards you’ll receive a Summary Report showing the top areas that will benefit from focus, and some ideas on next steps too.
Q: Why should we consider Business Mentoring?
Q: What is Lean Six Sigma?