Taking a back to basics approach can be a great way to make sure your Service Based Business is delivering exactly what you and your customers want.
Its often common sense stuff – it takes a little time to set up but is really worth it! These are a few primary steps to take to ensure consistency.
Defining Service Delivery
Assess Your Business
Write it Down
Implement Standards
Improve Continuously
Defining Service Delivery
What exactly do you want to deliver, and what do your customers expect? It can be surprising how often businesses drift away from the service they originally created, and remember, customers also change expectations over time. Check what the competition is doing and then speak to clients to be certain you are delivering the service they need and expect.
Assess Your Business
Bringing in an expert for an objective review can be a great kick start to improving your business. Its a is a quick way to take the pulse of your business and see which areas need focus, to improve profitability or to simply give you back more time. Simple tools like our Free Mini Business Assessment can help structure this for you.
Write it Down
You might be 100% sure that you know what service you are delivering – but do your customers and your employees? Business Improvement happens when you take something measurable and make it better. Writing down standards, processes and procedures all help give you a baseline to start from.
Implement Standards
Make it easy for your clients and your employees to see if you are delivering. Set standards, either from your own industry, from competitors or use customer requirements. Setting targets means its easier to see where your business is performing.
Improve Continuously
Most businesses want to keep improving, but how do you make it happen? How do you build it into the fabric of your business? Simple tools like our simple Improvement Quadrant can be used daily in your business to keep the ethos of continuous improvement alive.
